Use when incidents occur and you need pre-approved workflows, templates,
--- name: crisis-playbooks-f59bc56227ea description: Use when incidents occur and you need pre-approved workflows, templates, and escalation paths. --- # Crisis Communications Playbooks Skill ## When to Use - Service outages, security incidents, compliance/regulatory events. - Negative press cycles or social media escalations. - Sensitive executive/HR news requiring coordinated messaging. ## Framework 1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers. 2. **Escalation Tree** – who to notify, in what order, via which channels. 3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates. 4. **Channel Sequence** – timeline for status page, email, press, social, internal posts. 5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates. ## Templates - Incident briefing doc (facts, unknowns, owners, deadlines). - Approval checklist for legal/security/executive signoff. - Post-incident report with RCA, comms metrics, and improvement actions. ## Tips - Rehearse quarterly with tabletop exercises. - Keep localized versions for regulated markets. - Archive every incident’s comms artifacts for compliance and learning. ------ name: crisis-playbooks-f59bc56227ea description: Use when incidents occur and you need pre-approved workflows, templates, and escalation paths. --- # Crisis Communications Playbooks Skill ## When to Use - Service outages, security incidents, compliance/regulatory events. - Negative press cycles or social media escalations. - Sensitive executive/HR news requiring coordinated messaging. ## Framework 1. **Severity Matrix** – classify incidents (P1-P4) with response SLAs and approvers. 2. **Escalation Tree** – who to notify, in what order, via which channels. 3. **Message Kits** – holding statements, customer/partner/internal scripts, social/status updates. 4. **Channel Sequence** – timeline for status page, email, press, social, internal posts. 5. **Monitoring & Recovery** – tracking sentiment, rumor control, follow-up updates. ## Templates - Incident briefing doc (facts, unknowns, owners, deadlines). - Approval checklist for legal/security/executive signoff. - Post-incident report with RCA, comms metrics, and improvement actions. ## Tips - Rehearse quarterly with tabletop exercises. - Keep localized versions for regulated markets. - Archive every incident’s comms artifacts for compliance and learning. ---
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