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Automate e-commerce customer support workflows in Gorgias -- manage tickets, customers, tags, and teams through natural language commands.
Online status, activity tracking, and multi-device sync
Automatic response rules, patterns, and scheduled messages
Detect crisis signals in user content using NLP, mental health sentiment analysis, and safe intervention protocols. Implements suicide ideation detection, automated escalation, and crisis resource
Use to define incident tiers, response protocols, and stakeholder communications.
Extracts action items and pending tasks from Slack messages. Use when: reviewing unread messages for todos, finding deadlines or requests directed at the user, or producing a task summary from recent Slack activity.
客户服务纪要助手，专用于客户服务面谈/电话的纪要记录。 以下情况请主动触发此技能： - 用户需要记录客户服务面谈/电话内容 - 用户问"这个面谈怎么记录""纪要怎么写" - 用户准备客户面谈纪要、电话沟通记录 - 用户需要纪要模板、跟进事项整理 - 用户问"怎么规范记录客户服务" 输出含客户信息、沟通内容、跟进事项的规范服务纪要。 不要等用户明确说"服务纪要"——只要
Triages a support inbox, prioritizes urgent issues, routes each to the right internal team member, and drafts any customer-facing replies for review. Use when: catching up on a backlog of support messages, producing an escalation report, or routing issues to appropriate owners.
美团热敏打印机技能。向美团热敏打印机发送格式化任务单、检查单或小票。 支持通过预配置别名（中文）或直接指定 IP:端口来选择目标打印机。 触发场景：用户要求打印、发送到打印机、打印任务单/检查单/小票、 提到"打印机"、"后厨打印"、"前厅打单"、"素菜岗打印"、 "配置打印机"、"管理打印机"、"添加打印机"、"新增打印机"、"删除打印机"、 "定时打印"、"自动打印"等
投顾服务回访助手，专用于客户服务后的回访和满意度跟踪。 以下情况请主动触发此技能： - 用户需要设计客户服务回访方案 - 用户问"服务后怎么回访客户""满意度怎么调查" - 用户准备服务回访话术、满意度问卷 - 用户需要回访记录模板、问题处理流程 - 用户问"客户不满意怎么处理""怎么提升满意度" 输出含回访方案、话术、问卷、问题处理的服务回访方案。 不要等用户明确
Guide users through filing property damage claims from rocket attacks and hostilities in Israel: documenting damage, filing with the Tax Authority Compensation Fund (Keren Pitzuim), home contents insurance claims, assessor visits, and appeals. Use when user asks about property damage from war, ro...
Detects and redacts personally identifiable information from documents and agent outputs. Identifies names, addresses, email addresses, phone numbers, national insurance numbers, passport details, bank account numbers, and other PII categories with configurable redaction styles and audit logging ...
Best practices for servicing life insurance policyholder requests. Use when handling customer inquiries, processing service transactions, or communicating with policyholders and agents. Covers call handling, verification, communication standards, and common service scenarios.
Design support metrics dashboard -- CSAT, FRT, TTR, ticket deflection rate, volume trends, and agent efficiency. Use when asked to "what metrics should support track", "build our support dashboard", "measure support quality", or "audit our support performance".
Front platform help — AI-powered customer operations platform with shared inbox, omnichannel support (email, SMS, chat, social, WhatsApp), Autopilot AI resolution, Copilot agent assistant, Smart QA/CSAT, ticketing, knowledge base, 160+ integrations, full REST API with webhooks ($25-105/seat/mo). ...
Help desk and customer service platform comparison and selection — choosing the right ticketing and support platform (Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, Front, Hiver, Missive, Gmelius, Jira Service Management, Gorgias, Tidio, HappyFox, Kustomer, LiveAgent, Crisp, Pylon). Use whe...
This skill should be used when handling issue intake rotation duties for the Positron repository. It provides workflows for reviewing and organizing new issues, responding to discussions, handling support tickets, and searching for related content. Use this skill when on intake rotation duty, whe...
Species-specific veterinary drug information including dosing, contraindications, and safety warnings. Use when asked about animal medications, drug doses, or veterinary pharmacology.
视频截图提取工具。从录屏视频（微信聊天录屏、会议录屏等）中自动抽取关键帧、去重并保存为图片文件，可用作法律证据。支持场景变化检测、关键帧提取、固定间隔、智能去重四种策略，配合内容区 dHash、像素差异、SSIM、滚动帧合并、OCR 文本去重和可选复合复核模式；当前模型支持图像输入时可复核被丢弃候选帧，文字模型跳过复核。触发词：视频截图、录屏截图、聊
Enforce species-specific clinical reasoning across all veterinary queries. Prevents dangerous cross-species assumptions. Use as a meta-skill that modifies how other veterinary skills operate.
Summarizes parole hearing transcripts into structured analytical documents covering case identification, inmate testimony, victim impact, evidence review, board decision, and strategic analysis. Use when summarizing parole hearings, board decisions, parole denials, parole grant conditions, or pre...
Applies Columbia Suicide Severity Rating Scale and structured risk assessment frameworks. Use when assessing suicide risk, documenting safety evaluations, or creating safety plans.
Aircall integration. Manage Calls, Users, PhoneNumbers. Use when the user wants to interact with Aircall data.
Avochato integration. Manage data, records, and automate workflows. Use when the user wants to interact with Avochato data.
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