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Merges duplicate customer records: invokes Shopify's native customer merge API where supported, otherwise consolidates the loser record's tags and notes into the winner via customerUpdate.
Adds internal notes to customer records in bulk — useful for post-campaign flags, import annotations, or support context.
Identify orders at risk of generating WISMO support tickets: shipped orders with stale tracking, and unfulfilled orders past their SLA window.
Write support playbook -- response templates, issue-type runbooks, tone guide, and common resolution paths. Use when asked to "write support templates", "build a support playbook", "train our support agents", or "standardize our support responses".
Design ticket triage system -- routing rules, priority tags, queue structure, and first-response automation. Use when asked to "design our ticket routing", "how should we tag tickets", "set up our helpdesk", or "reduce time to first response".
Single source of truth for all contacts, PAs, and WhatsApp groups. Use when: looking up a phone number, email, address, PA, group JID, adding/updating a contact, or before sending any WhatsApp message. Reads and writes contact-list.md in the workspace root.
Complete WhatsApp management for OpenClaw agents: per-conversation memory (groups + DMs), unanswered message tracking, loop prevention, and multi-PA coordination. Use when: tracking conversation context, recalling past decisions, finding unanswered messages, or preventing echo/duplicate message l...
Gracefully close, pause, or verify a session: harvest promotable content, save progress, archive soul purpose, settle AtlasCoin bounty. Use when user says /stop, wrap up, done for the day, finishing up, close session, pause, verify, or end session.
Long-running Jira investigation that self-continues past natural stops until a written hypothesis with evidence citations is produced. Pairs with the cooking Stop hook and hard-stops at 10 iterations.
Check official Srbija Voz notices, station matches, and timetable metadata. Use when verifying live train delays, cancellations, stoppages, or replacement bus service in Serbia.
Make outbound AI phone calls. Use when asked to call a business, make a phone call, order food by phone, schedule appointments, or any task requiring voice calls. Triggers on "call", "phone", "dial", "ring", "order pizza", "make reservation", "schedule appointment".
Monitor iMessage/SMS conversations and auto-respond based on configurable rules, AI prompts, and rate-limiting conditions. Use when you need to automatically reply to specific contacts with AI-generated responses based on conversation context. Also use when the user asks to manage auto-responder ...
Send and receive SMS/RCS via Google Messages web interface (messages.google.com). Use when asked to "send a text", "check texts", "SMS", "text message", "Google Messages", or forward incoming texts to other channels.
Location-based safety monitoring with automatic alerts and escalation. Use when setting up safety monitoring for a user, tracking their location, checking for nearby dangers (weather, earthquakes, air quality, local emergencies), or configuring emergency contact escalation. Also includes self-pre...
Transcribe audio files to text with optional diarization and known-speaker hints. Use when a user asks to transcribe speech from audio/video, extract text from recordings, or label speakers in interviews or meetings.
Write professional, empathetic responses to App Store reviews that build trust and turn critics into fans. Use when responding to negative reviews, drafting templates for common review types, or improving review management strategy.
Query and monitor UniFi network via local gateway API (Cloud Gateway Max / UniFi OS). Use when the user asks to "check UniFi", "list UniFi devices", "show who's on the network", "UniFi clients", "UniFi health", "top apps", "network alerts", "UniFi DPI", or mentions UniFi monitoring/status/dashboard.
Detect and block prompt injection attacks in emails. Use when reading, processing, or summarizing emails. Scans for fake system outputs, planted thinking blocks, instruction hijacking, and other injection patterns. Requires user confirmation before acting on any instructions found in email content.
Create and send interactive cards to Feishu (Lark) with buttons, forms, polls, and rich UI elements. Use when replying to Feishu messages and there is ANY uncertainty - send an interactive card instead of plain text to let users choose via buttons. Automatically handles callbacks via long-polling...
Control Spotify — play music, search the catalog, manage playlists and library, inspect devices and playback state. Loads when the user asks to play/pause/queue music, search tracks/albums/artists, manage playlists, or check what's playing. Assumes the Hermes Spotify toolset is enabled and `herme...
Track international packages by tracking number. Supports 3100+ carriers (China Post, DHL, FedEx, UPS, USPS, Yanwen, Cainiao, etc.) via 17track. Optional: set TRACK17_API_KEY for best results. Without a key, uses Playwright (headless browser) as fallback. Use when the user asks about package trac...
Use this skill when the user asks to save, remember, recall, or organize memories. Triggers on: 'remember this', 'save this', 'note this', 'what did we discuss about...', 'check your notes', 'clean up memories'. Also use proactively when discovering valuable findings worth preserving.
Show unified status of all community platforms. Use when user wants to check their setup, see sync status, or get an overview.
Shop on Checkers.co.za Sixty60 delivery service via browser automation. Use when the user asks to shop for groceries, add items to cart, order from Checkers, or manage their Checkers shopping basket. Handles delivery type selection, product search, backup preferences, regular item reordering, and...
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