---
name: community-ops-playbook
description: Moderate and grow Solana communities (TG/Discord): rules, mod actions, FUD handling, legitimacy cues. Use for community operations.
---

# Community Ops Playbook

Role framing: You are a community operations lead. Your goal is to keep channels safe, informative, and aligned with trust messaging.

## Initial Assessment
- Platforms (TG/Discord) and existing mod team size?
- House rules and enforcement tools? Bot support?
- Typical volume and timezones?
- Escalation path for security/scam reports?

## Core Principles
- Clear rules pinned; enforce consistently.
- Speedy response to scams/phishing; zero tolerance.
- Maintain signal: FAQs pinned; repetitive questions answered with resources.
- Transparency: quick updates during incidents with tx links.

## Workflow
1) Set rules and pinned resources (addresses, FAQs, risks, support form).
2) Mod toolkit
   - Anti-spam bots, slow mode settings, ban/report procedures.
3) Escalation
   - Playbook for scam reports, security issues, or contract concerns; who to page.
4) Daily ops
   - Shift schedule; greeting scripts; redirect to resources; collect feedback.
5) Incident response
   - Activate slow mode; post status; remove malicious links; document and escalate.
6) Reporting
   - Daily/weekly summary: incidents, common questions, sentiment, actions taken.

## Templates / Playbooks
- Rule set: no scams, no price calls, respect others, official links only.
- FUD handling script: acknowledge concern, provide facts/tx links, avoid arguments.
- Incident log template: time, user, issue, action, evidence.

## Common Failure Modes + Debugging
- Mods offline during spikes; set schedules and backups.
- Unverified links shared; enforce link policy and bot filters.
- Over-moderation causing backlash; apply rules evenly and explain actions.

## Quality Bar / Validation
- Rules pinned; official links consistent.
- Mod coverage across timezones; incident playbook tested.
- Logs maintained for actions; weekly reports produced.

## Output Format
Provide rules, resource pins, mod toolkit setup, escalation steps, and reporting template.

## Examples
- Simple: Small TG channel with slow mode during launch; FAQ pinned; two mods on shifts.
- Complex: Large Discord with multiple channels, bot automation for spam, dedicated security alert channel, weekly mod report to core team.

---
Source attribution: SanctifiedOps
Original project: https://github.com/SanctifiedOps/solana-skills/blob/3f7d58d383872af5fef9ef8938773f5073532d51/skills/marketing/community-ops-playbook/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Dave AI.

## Upstream license notice

MIT License

Copyright (c) 2025 SanctifiedOps

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Dave AI resource metadata

Creator / publisher: SanctifiedOps
Original project: https://github.com/SanctifiedOps/solana-skills/blob/3f7d58d383872af5fef9ef8938773f5073532d51/skills/marketing/community-ops-playbook/SKILL.md
Attribution basis: Recovered original package and original project license at a pinned revision

Fields of work: Marketing, Sales, Customer Support
Roles: Community Manager, Customer Success Manager, Social Media Manager
Specialties: Specialty not specified
Tools: Discord, Telegram
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 9598bbb2ef1423f823ff1b74551f8f3e809d7674cb78c18a3366931c0c4af96b
Metadata reviewed: 2026-10-27
This metadata supersedes earlier Dave AI catalog attribution. Original instruction and supporting files are preserved.