---
description: Imported skill faq_database from openai
name: faq-database
signature: 2fedbd91f02df20541fa14372661d82d19e04cb96d261a184a74aff5b90089be
source: /a0/tmp/skills_research/openai/skills/.curated/notion-knowledge-capture/reference/faq-database.md
---

# FAQ Database

**Purpose**: Organize frequently asked questions with answers.

## Schema

| Property | Type | Options | Purpose |
|----------|------|---------|---------|
| **Question** | title | - | The question being asked |
| **Category** | select | Product, Engineering, Support, HR, General | Question topic |
| **Tags** | multi_select | - | Specific topics (auth, billing, onboarding, etc.) |
| **Answer Type** | select | Quick Answer, Detailed Guide, Link to Docs | Response format |
| **Last Reviewed** | date | - | When answer was verified |
| **Helpful Count** | number | - | Track usefulness (optional) |
| **Audience** | select | Internal, External, All | Who should see this |
| **Related Questions** | relation | Links to related FAQs | Connect similar topics |

## Usage

```
Create FAQ entries with properties:
{
  "Question": "How do I reset my password?",
  "Category": "Support",
  "Tags": "authentication, password, login",
  "Answer Type": "Quick Answer",
  "Last Reviewed": "2025-10-01",
  "Audience": "External"
}
```

## Content Template

Each FAQ page should include:
- **Short Answer**: 1-2 sentence quick response
- **Detailed Explanation**: Full answer with context
- **Steps** (if applicable): Numbered procedure
- **Screenshots** (if helpful): Visual guidance
- **Related Questions**: Links to similar FAQs
- **Additional Resources**: External docs or videos

## Views

**By Category**: Group by Category
**Recently Updated**: Sort by Last Reviewed descending
**Needs Review**: Filter where Last Reviewed > 180 days ago
**External FAQs**: Filter where Audience contains "External"
**Popular**: Sort by Helpful Count descending (if tracking)

## Best Practices

1. **Use clear questions**: Write questions as users would ask them
2. **Provide quick answers**: Lead with the direct answer, then elaborate
3. **Link related FAQs**: Help users discover related information
4. **Review regularly**: Keep answers current and accurate
5. **Track what's helpful**: Use feedback to improve frequently accessed FAQs



---
Source attribution: bitwikiorg
Original project: https://github.com/bitwikiorg/skills.md/blob/66c3e1d569dfd3e2191263d10b363a1c64fc5f12/sources/openai/faq_database/SKILL.md
License: MIT
License information: https://opensource.org/license/mit
Original upstream instructions; downloaded from Dave AI.

## Upstream license notice

MIT License

Copyright (c) 2026 BITwiki

Permission is hereby granted, free of charge, to any person obtaining a copy
of this software and associated documentation files (the "Software"), to deal
in the Software without restriction, including without limitation the rights
to use, copy, modify, merge, publish, distribute, sublicense, and/or sell
copies of the Software, and to permit persons to whom the Software is
furnished to do so, subject to the following conditions:

The above copyright notice and this permission notice shall be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE
AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM,
OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE
SOFTWARE.



# Dave AI resource metadata

Creator / publisher: bitwikiorg
Original project: https://github.com/bitwikiorg/skills.md/blob/66c3e1d569dfd3e2191263d10b363a1c64fc5f12/sources/openai/faq_database/SKILL.md
Attribution basis: Recovered original package and original project license at a pinned revision

Fields of work: Marketing, Sales, Customer Support
Roles: Content Marketer, Customer Success Manager, Support Agent
Specialties: Specialty not specified
Tools: Notion
Country applicability: Country not specified
Classification basis: Source catalog labels
Instruction SHA-256: 984c4ca82eaad5659641e76b4196a94c7f9f1a9a58374b4575bd8b19ec5ff5a7
Metadata reviewed: 2026-10-27
This metadata supersedes earlier Dave AI catalog attribution. Original instruction and supporting files are preserved.