--- name: hootsuite-debug-bundle description: 'Collect Hootsuite debug evidence for support tickets and troubleshooting. Use when encountering persistent issues, preparing support tickets, or collecting diagnostic information for Hootsuite problems. Trigger with phrases like "hootsuite debug", "hootsuite support bundle", "collect hootsuite logs", "hootsuite diagnostic". ' allowed-tools: Read, Bash(grep:*), Bash(curl:*), Bash(tar:*), Grep version: 1.6.0 license: MIT author: Jeremy Longshore tags: - saas - hootsuite - social-media compatibility: Designed for Claude Code --- # Hootsuite Debug Bundle ## Overview Collect Hootsuite API connectivity status, social profile health, scheduled post state, and OAuth token validity into a single diagnostic archive. This bundle helps troubleshoot failed post scheduling, disconnected social accounts, media upload errors, and API authentication problems. ## Debug Collection Script ```bash #!/bin/bash set -euo pipefail BUNDLE="debug-hootsuite-$(date +%Y%m%d-%H%M%S)" mkdir -p "$BUNDLE" # Environment check echo "=== Hootsuite Debug Bundle ===" | tee "$BUNDLE/summary.txt" echo "Generated: $(date -u +%Y-%m-%dT%H:%M:%SZ)" >> "$BUNDLE/summary.txt" echo "HOOTSUITE_API_KEY: ${HOOTSUITE_API_KEY:+[SET]}" >> "$BUNDLE/summary.txt" echo "HOOTSUITE_ACCESS_TOKEN: ${HOOTSUITE_ACCESS_TOKEN:+[SET]}" >> "$BUNDLE/summary.txt" # API connectivity — user profile endpoint HTTP=$(curl -s -o /dev/null -w "%{http_code}" \ -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \ https://platform.hootsuite.com/v1/me 2>/dev/null || echo "000") echo "API Status: HTTP $HTTP" >> "$BUNDLE/summary.txt" # User profile and social profiles curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \ https://platform.hootsuite.com/v1/me > "$BUNDLE/me.json" 2>&1 || true curl -s -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \ https://platform.hootsuite.com/v1/socialProfiles > "$BUNDLE/profiles.json" 2>&1 || true # Scheduled posts and rate limit headers curl -s -D "$BUNDLE/rate-headers.txt" -H "Authorization: Bearer ${HOOTSUITE_ACCESS_TOKEN}" \ "https://platform.hootsuite.com/v1/messages?limit=10&state=SCHEDULED" > "$BUNDLE/scheduled-posts.json" 2>&1 || true tar -czf "$BUNDLE.tar.gz" "$BUNDLE" && rm -rf "$BUNDLE" echo "Bundle: $BUNDLE.tar.gz" ``` ## Analyzing the Bundle ```bash tar -xzf debug-hootsuite-*.tar.gz cat debug-hootsuite-*/summary.txt # Auth + connectivity jq '.data[] | {id, type, socialNetworkId}' debug-hootsuite-*/profiles.json # Connected accounts jq '.data[] | {id, state, scheduledSendTime}' debug-hootsuite-*/scheduled-posts.json grep -i "ratelimit\|retry" debug-hootsuite-*/rate-headers.txt ``` ## Common Issues | Symptom | Check in Bundle | Fix | |---------|----------------|-----| | API returns 401 | `summary.txt` shows HTTP 401 | OAuth token expired; re-authorize via Hootsuite app OAuth flow | | Social profile disconnected | `profiles.json` shows missing or error-state profile | Re-connect the social account in Hootsuite dashboard > Social Accounts | | Scheduled post failed | `scheduled-posts.json` shows FAILED state | Check media URLs are accessible; verify profile has posting permissions | | Rate limited (429) | `rate-headers.txt` shows Retry-After | Reduce scheduling frequency; batch post creation requests | | Missing profiles | `profiles.json` returns fewer accounts than expected | Check team permissions; verify plan supports connected account count | ## Automated Health Check ```typescript async function checkHootsuite(): Promise { const token = process.env.HOOTSUITE_ACCESS_TOKEN; if (!token) { console.error("[FAIL] HOOTSUITE_ACCESS_TOKEN not set"); return; } const res = await fetch("https://platform.hootsuite.com/v1/me", { headers: { Authorization: `Bearer ${token}` }, }); console.log(`[${res.ok ? "OK" : "FAIL"}] API: HTTP ${res.status}`); if (res.ok) { const profiles = await fetch("https://platform.hootsuite.com/v1/socialProfiles", { headers: { Authorization: `Bearer ${token}` }, }); const data = await profiles.json(); console.log(`[INFO] Connected profiles: ${data.data?.length ?? 0}`); } } checkHootsuite(); ``` ## Prerequisites - An incident ID, bounded collection window, approved restricted destination, and a draft-only sandbox profile. - A redaction policy excluding tokens, post copy, media, handles, audience data, and account metadata before evidence leaves the runtime. ## Instructions 1. Collect only status, latency band, schedule state, configuration revision, quota headers, and opaque profile/post correlation IDs. 2. Verify redaction before packaging and stop if copy, media, or account fields cannot be proven absent. 3. Compare aggregate results to baseline, encrypt the bundle at the approved location, and grant minimum access. 4. Record owner/deletion date, then remove temporary evidence after the incident window. ## Output Create a bundle manifest with incident ID, collection window, checks run, opaque correlation IDs, aggregate metrics, revision, destination, owner, and retention. Copy, media, handles, and credentials are prohibited. ## Error Handling Stop for failed redaction, unknown destination, or a command that could publish or expose account content. Record the missing evidence class and escalate; do not bypass safeguards. ## Examples `incident=inc-opaque-21; window=15m; profile=sandbox-brand; schedule=failed; latency=p95-420ms; destination=restricted-support; retention=7d` is a useful redacted bundle summary. ## Resources - [Hootsuite Status](https://status.hootsuite.com) ## Next Steps See `hootsuite-common-errors`. --- Source attribution: jeremylongshore Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/hootsuite-pack/skills/hootsuite-debug-bundle/SKILL.md License: MIT License information: https://opensource.org/license/mit Original upstream instructions; downloaded from Dave AI. ## Upstream license notice MIT License Copyright (c) 2025 Jeremy Longshore Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. # Dave AI resource metadata Creator / publisher: jeremylongshore Original project: https://github.com/jeremylongshore/claude-code-plugins-plus-skills/blob/ab85a061f7bcc039dac13ee193de7a4cd4388571/plugins/saas-packs/hootsuite-pack/skills/hootsuite-debug-bundle/SKILL.md Attribution basis: Source repository record Fields of work: Marketing, Sales, Customer Support Roles: Customer Success Manager, Social Media Manager, Support Agent Specialties: API Tools: Hootsuite Country applicability: Country not specified Classification basis: Source catalog labels Instruction SHA-256: 44b733a2062d755cce86e9deb6a0da8ae7b6f7ab0a2f74534014d1cbd518ed4d