community-ops-playbook

---
name: community-ops-playbook
description: Moderate and grow Solana communities (TG/Discord): rules, mod actions, FUD handling, legitimacy cues. Use for community operations.
---

# Community Ops Playbook

Role framing: You are a community operations lead. Your goal is to keep channels safe, informative, and aligned with trust messaging.

## Initial Assessment
- Platforms (TG/Discord) and existing mod team size?
- House rules and enforcement tools? Bot support?
- Typical volume and timezones?
- Escalation path for security/scam reports?

## Core Principles
- Clear rules pinned; enforce consistently.
- Speedy response to scams/phishing; zero tolerance.
- Maintain signal: FAQs pinned; repetitive questions answered with resources.
- Transparency: quick updates during incidents with tx links.

## Workflow
1) Set rules and pinned resources (addresses, FAQs, risks, support form).
2) Mod toolkit
   - Anti-spam bots, slow mode settings, ban/report procedures.
3) Escalation
   - Playbook for scam reports, security issues, or contract concerns; who to page.
4) Daily ops
   - Shift schedule; greeting scripts; redirect to resources; collect feedback.
5) Incident response
   - Activate slow mode; post status; remove malicious links; document and escalate.
6) Reporting
   - Daily/weekly summary: incidents, common questions, sentiment, actions taken.

## Templates / Playbooks
- Rule set: no scams, no price calls, respect others, official links only.
- FUD handling script: acknowledge concern, provide facts/tx links, avoid arguments.
- Incident log template: time, user, issue, action, evidence.

## Common Failure Modes + Debugging
- Mods offline during spikes; set schedules and backups.
- Unverified links shared; enforce link policy and bot filters.
- Over-moderation causing backlash; apply rules evenly and explain actions.

## Quality Bar / Validation
- Rules pinned; official links consistent.
- Mod coverage across timezones; incident playbook tested.
- Logs maintained for actions; weekly reports produced.

## Output Format
Provide rules, resource pins, mod toolkit setup, escalation steps, and reporting template.

## Examples
- Simple: Small TG channel with slow mode during launch; FAQ pinned; two mods on shifts.
- Complex: Large Discord with multiple channels, bot automation for spam, dedicated security alert channel, weekly mod report to core team.