Map the customer journey
Trace a customer’s path from first need to repeat use, including friction and unanswered questions.
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Ready-to-adapt instructions for an AI conversation.
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Trace a customer’s path from first need to repeat use, including friction and unanswered questions.
Find confusing steps, missing states, and opportunities to make a task easier.
Review supplied markup or descriptions for practical accessibility issues and fixes.
Create realistic tasks and neutral prompts to learn where an interface confuses people.
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Platform labels describe intended use. Read each resource's author credits, requirements and available access methods.