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Reusable instructions for compatible AI agents.
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Create and debug ServiceNow ACLs (record, field, REST, script-include). Covers role/condition/script patterns, evaluation order, field-level visibility, and impersonation testing for row- and field-level security.
Write ServiceNow client scripts (onLoad/onChange/onSubmit/onCellEdit) using g_form, g_user, GlideAjax, field visibility/mandatory toggles, and validation with debounced server calls.
Review ServiceNow server-side scripts for ES5 violations, ACL/injection/XSS issues, N+1 queries, missing setLimit/error handling, hard-coded sys_ids, and business-rule recursion risks.
Enforce ES5-only syntax for ServiceNow server-side scripts (Rhino engine) — convert const/let, arrow functions, template literals, destructuring, for-of, and async/await to ES5 equivalents.
Build ServiceNow scoped applications (x_vendor_app) — scope naming, x_-prefixed tables, cross-scope script include access via GlideScopedEvaluator, application properties, scoped REST APIs, and store-publishing checklist.
Write ServiceNow Script Includes — Class.create utility classes, AbstractAjaxProcessor client-callable APIs for GlideAjax, inheritance via Object.extendsObject, and scoped-app patterns.
Build ServiceNow transform maps — sys_data_source configurations (CSV/JDBC/REST), sys_transform_map field/reference/script entries, coalesce keys for update-vs-insert, and onBefore/onAfter/onComplete transform scripts.
Build ServiceNow Automated Test Framework tests and suites — impersonation, form steps, assertions, server-side script steps, test parameters, and execution via snow_create_atf_test / snow_execute_atf_test.
Use tool_search to discover and enable lazy-loaded Serac MCP tools (snow_*, jira_*, github_*, etc). Explains naming conventions, search strategies, and always-available activity tools.
Build ServiceNow UI Actions (form/list buttons, context menus) and UI Policies (conditional mandatory/visible/read-only) with server/client scripts and GlideAjax. Use snow_analyze_form before modifying forms.
Build ServiceNow UI Builder / Next Experience pages — macroponents, GraphQL/script data brokers, client state parameters, event handlers (NOW_RECORD_LIST etc.), and now-record-list/form component configuration.
Manage ServiceNow dictionary (sys_dictionary), table/field creation, choice lists, dictionary overrides, and sys_data_policy2 rules that enforce mandatory/read-only/visible field behavior on the data layer.
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