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Reusable instructions for compatible AI agents.
Field counts come from the latest full-catalog snapshot. A resource can belong to several fields and platforms.
Write ServiceNow business rules (before/after/async/display) — current vs previous, changesTo/changesFrom, recursion avoidance, setAbortAction, and async dispatch for heavy work.
Write efficient ServiceNow GlideRecord queries — addQuery vs addEncodedQuery, setLimit, GlideAggregate for counts, avoiding N+1 in loops, query operators, and safe CRUD with workflow control.
Make outbound REST calls from ServiceNow with sn_ws.RESTMessageV2 — basic/bearer/OAuth/API-key auth, error handling by status code, response parsing, sys_rest_message records, and retry with exponential backoff.
Build Service Portal widgets (sp_widget) with synchronized server/client/HTML — data.* initialization, ng-click + controller method matching, c.server.get action handlers, and Angular directive usage.
Manage ServiceNow update sets — create named sets before any development, ensure auto_switch tracks API changes under the OAuth service account, complete on done, and export for promotion. Mandatory for all change-producing work.
Agent skill for Compliance Officer, PR & Communications, Business Development, published by groeimetai. Project details and file access are provided by the publisher.
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