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Agent skills

Reusable instructions for compatible AI agents.

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Agent skill

MID Server for ServiceNow

Communicate with ServiceNow MID Servers via the ECC queue — send Command/JSProbe/PowerShell/SSHCommand payloads to ecc_agent, build custom probes/sensors, and monitor MID health on ecc_agent.

OpenClawOperations
serac77
Apache-2.0View resource
Agent skill

Reporting & Dashboards for ServiceNow

Build ServiceNow reports (list/bar/pie/line/pivot/single-score) on sys_report, sys_dashboard layouts with widget placement, scheduled report delivery, and drill-down configuration.

ClaudeCodexOpenClawData & Analytics
serac75
Apache-2.0View resource
Agent skill

CMDB Patterns for ServiceNow

Create ServiceNow CIs and cmdb_rel_ci relationships, walk upstream/downstream impact, detect orphan/stale CIs, and align discovered CIs with the proper sys_class_name hierarchy.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource
Agent skill

Knowledge Management for ServiceNow

Build ServiceNow Knowledge Management — kb_knowledge articles, draft/review/published workflow, kb_category placement, full-text search with snippets, article templates, and kb_feedback rating rollup.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource
Agent skill

Virtual Agent for ServiceNow

Build ServiceNow Virtual Agent — sys_cs_topic conversations, topic blocks (text/prompt/script/decision/handoff), NLU utterances and custom entities, quick replies, and KB/incident integration scripts.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource
Agent skill

Discovery Patterns for ServiceNow

Configure ServiceNow Discovery — schedules, IP ranges, credential affinities, MID Server assignment, custom probes/sensors, identification rules, and run-status monitoring on discovery_* tables.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource
Agent skill

Field Service Management for ServiceNow

Build ServiceNow Field Service Management — wm_order work orders, wm_task tasks, wm_resource technicians with skills/territories, dispatch/auto-assignment, mobile status updates, and time entries.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource
Agent skill

Problem Management for ServiceNow

Manage ServiceNow problems — create from linked incidents, proactive pattern detection, RCA with 5-Whys, known_error workarounds (KEDB), KEDB search by CI/category/keywords, and permanent-fix linkage to changes.

ClaudeCodexOpenClawOperations
serac75
Apache-2.0View resource
Agent skill

Request Management for ServiceNow

Handle ServiceNow service requests — sc_request/sc_req_item creation from catalog items, sc_task fulfillment with auto-close on completion, RITM variable access via sc_item_option_mtom, and approval status rollup.

ClaudeCodexOpenClawOperations
serac75
Apache-2.0View resource
Agent skill

Customer Service Management for ServiceNow

Build ServiceNow Customer Service Management — customer_account, customer_contact, sn_customerservice_case routing, service entitlements with usage decrement, and Customer Portal case submission widgets.

ClaudeCodexOpenClawSales
serac75
Apache-2.0View resource

Platform labels describe intended use. Read each resource's author credits, requirements and available access methods.